Returns & Exchange Policy
We sell 100% original products sourced directly from brands. Our return process is fair and simple — read below to understand how it works.
Important — Read Before Ordering
All our products are 100% original, sourced directly from brands and authorized distributors. If a product does not suit your skin or body — that is a personal reaction, not a product defect. We cannot be held responsible for individual skin reactions as every person's skin type is different. If there is a genuine product defect or wrong item delivered, we are always here to help.
Free Delivery on Orders
We offer free delivery on all orders. Same day in Mumbai (after payment), Pan India 4–7 days via courier with tracking ID.
Returns Accepted
If product has a genuine defect or wrong item was sent — we accept returns. Customer is responsible for return shipping cost.
Refund or Exchange
After we receive the product at our Dahisar store, we will refund your money OR give you another product of your choice.
How to Return a Product
📸 Take a Photo First
Take a clear photo of the product and its packaging showing the issue (damage, wrong item, etc.). This helps us process your request faster.
💬 WhatsApp Vinod
Message Vinod at +918291455297 within 7 days of receiving the product. Share your order details and the photo. We will confirm return eligibility.
📦 Ship it Back — At Your Cost
Once approved, pack the product in its original packaging and book a courier yourself (DTDC, Delhivery, India Post etc.) to our shop address: Anand Nagar Metro Station, Dahisar East, Mumbai 400068. Share the tracking ID with Vinod on WhatsApp.
🏪 Or Visit Our Store Directly
You can also walk into our physical store at Dahisar East, Mumbai with the product. We will inspect it on the spot and resolve immediately — refund or exchange, whichever you prefer.
✅ Refund or Exchange
Once we receive and inspect the returned product at our store, we will either refund your money to your original payment method OR give you another product of your choice.
✅ We Accept Returns If
- ✓Wrong product was delivered to you
- ✓Product arrived damaged or broken in transit
- ✓Product has a genuine manufacturing defect
- ✓Sealed / unopened product in original packaging
- ✓Return initiated within 7 days of delivery
- ✓Product is in the same condition as delivered
❌ We Do NOT Accept Returns If
- ✗Product has been used — even once
- ✗Product quantity is almost finished
- ✗Product is dirty, melted, or not clean
- ✗Packaging is damaged, broken, or missing
- ✗Product does not suit your skin — this is not a defect
- ✗Return is requested after 7 days of delivery
- ✗Personal care items with broken seal (hygiene reasons)
🚚 Our Delivery Promise
Mumbai — Same Day Delivery
Once payment is received, we dispatch your order instantly. Delivery same day within Mumbai city. Depends on courier partner but we try our best.
Pan India — 4 to 7 Working Days
We dispatch via trusted couriers (DTDC, Blue Dart, India Post). You get a tracking ID on WhatsApp to track your shipment live.
Free Delivery on All Orders
We charge zero delivery fees. No minimum order value. Free shipping to your door anywhere in India.
Tracking ID on WhatsApp
As soon as your order is dispatched, Vinod will send you the courier tracking ID on WhatsApp so you know exactly where your parcel is.
Note on Cosmetics & Skincare
Cosmetics and skincare products are personal use items. Once a product is opened, it cannot be resold for hygiene reasons. We are not responsible if a product does not suit your skin type — every person's skin is different. However, if there is an issue with the product itself (wrong item, damage, expired), we will always help. We have been selling beauty products since 2001 and such issues are extremely rare.
📦
Need Help with a Return?
WhatsApp Vinod with your order details and product photo. We will guide you through the process and resolve it quickly.
💬 WhatsApp Vinod — +91 82914 55297Store Address: Anand Nagar Metro Station, Dahisar East, Mumbai 400068