Frequently Asked Questions

The easiest way is to WhatsApp Vinod directly at +91 82914 55297. Browse products on our website, then send the product name and quantity via WhatsApp. Vinod will confirm availability, share the price, and arrange delivery. No app download needed — just WhatsApp.

We accept all major payment methods: UPI (Google Pay, PhonePe, Paytm), credit/debit cards, net banking, and cash on delivery (COD) for eligible orders. For WhatsApp orders, you can also pay cash when the product is delivered in Mumbai.

Absolutely! Bulk orders are very welcome. Whether you need 2 products or 20, just share the list on WhatsApp and Vinod will arrange everything together. We offer great rates for bulk purchases.

No minimum order amount at all. You can order even a single lipstick or a small serum. For delivery charges, orders above ₹999 qualify for free shipping. Below ₹999, a flat ₹79 shipping fee applies.

For Mumbai customers: same-day delivery if you order before 2 PM. For the rest of India: standard delivery takes 4–7 working days via courier. International orders depend on the destination — WhatsApp Vinod for a quote.

Yes! Delivery is free for all orders above ₹999. For orders below ₹999, a flat shipping fee of ₹79 applies. Same-day Mumbai delivery charges may vary — check with Vinod on WhatsApp.

Yes, we deliver Pan India to every city, town, and village via courier partners. We also ship internationally — just WhatsApp Vinod with your address and products, and he will share the shipping cost and estimated delivery time.

Once your order is shipped, Vinod will share your courier tracking ID directly on WhatsApp. You can use that tracking number on the courier website to check live delivery status. For any concerns, just WhatsApp Vinod.

Yes, 100%. Every single product we stock is sourced directly from authorized distributors, official brand channels, and verified wholesalers. We have been in business since 2001 and our reputation is built entirely on authenticity. We do not and will never sell duplicate or counterfeit products.

We carry 500+ brands including Lakme, Maybelline, L'Oréal, SUGAR Cosmetics, Pilgrim, Wella, Garnier, Biotique, Mamaearth, Nykaa, Huda Beauty, MAC, Colorbar, Revlon, Neutrogena, Cetaphil, Himalaya, and many more. WhatsApp Vinod if you're looking for a specific brand.

Yes! We stock products suitable for all skin types — oily, dry, combination, sensitive, and normal skin. We also carry products for different skin concerns like dark spots, acne, anti-ageing, hyperpigmentation, and more. Ask Vinod on WhatsApp for personalized recommendations.

Absolutely! WhatsApp Vinod at +91 82914 55297 with your skin type, hair type, budget, and what you're trying to achieve. Vinod has 24+ years of experience and will suggest the best products tailored to your specific needs — completely free of charge.

We accept returns within 3 days of delivery for defective products or items delivered incorrectly (wrong product/size/colour). Products must be unused, in original packaging with seal intact. We do not accept returns for change of mind or if the product has been opened or used.

To initiate a return, WhatsApp Vinod at +91 82914 55297 within 3 days of receiving your order. Share a clear photo or video of the defect or wrong item. Once approved, you courier the product back to our Dahisar store address. Refund or replacement is processed after we receive and inspect the returned item.

For returns due to a defective or wrong product, the customer ships the product back at their cost. Once verified, we refund the return shipping cost along with the product value. For change-of-mind returns (not accepted), return shipping is not covered.

We are located at Shop No. 8, Ashapura Shopping Centre, C S Complex, Road No. 2, Near Shanji Hotel, Anand Nagar, Dahisar East, Mumbai 400068. The store is near Anand Nagar Metro Station exit — easily accessible from all of Mumbai via the Western Line metro.

We are open Monday to Sunday, 9:00 AM to 10:00 PM — 365 days a year. We are closed only on Holi and Election Day. You can also WhatsApp Vinod for orders and queries during store hours.

Yes! If you're in Mumbai, you can place your order on WhatsApp and pick it up directly from the store at Dahisar East. It is a great option if you need the product urgently and want to avoid delivery time.